Tuesday, March 1, 2016

Bankara Ramen

Restaurant was barely even half full, on a Friday night.

Tori Karaage (RM11)

Tsukemen (RM24.50)

Ordered with extra pork but it did not come. Had to top up again after this came.

We specifically asked for Miso Buta but they served only Miso Ramen (RM24.50), without the Buta (Pork).

The staff apologised and suggested that we could top up for extra Buta (RM9.80).... It still amounts to the same at the end of the day, but again this shouldn't happen. One mistake after another...

A friend joined us later and decided to go for Miso Buta (RM34.30). So my bowl should have arrived like that.

The broth is really thick and flavourful, just like typical bowls I've had when I was at Sapporo. Great to satisfy Ramen cravings!

We went in a party of 4. Two of us had beer and 2 had green tea. We asked for a refill on green tea. Since it was so hot, friend asked for cold green tea refill instead of hot. The staff was absolutely clueless of what we asked for, so to keep it simple we asked for a glass of ice instead (just to add into the hot green tea). Staff brought a new glass of cold green tea (and did not refill the original glass anyway). As we approached to the counter to pay, we were charged an additional glass of green tea.

First, they gave us Tsukemen without pork. Second, they served Miso Buta without Buta. Third, it took them so long to serve the noodles. Fourth, they charged us extra green tea when we did not even ask for a new glass. 

The food is good but the service is just, lacking. It just shows that the staff who attended to us is either daydreaming or just can't get anything right. One mistake is fine but if it keeps piling up to 3-4 when the restaurant isn't even half full, that is a problem. It just gets really annoying when nothing seems to be right. I love their food, in fact it is probably one of the best places to have Japanese ramen in KL. I've actually heard great reviews from friends who said otherwise. I will definitely give it another chance because the food is really good.

Ramen Bankara
Avenue K
156, Jalan Ampang
55000 Kuala Lumpur
Opening Hours
Daily 11am - 10pm

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