Thursday, June 29, 2017

Goon Wah 冠華 XO 鱼头米

It was not my first time visiting Goon Wah. I loved their Lou Shu Fun and have introduced this place to many people. It's a little pricey but it's good. I started off by having Barley (RM3.50) as my friends were late.... Thick barley with generous amount of gingko!

Pattaya Tofu (RM8)

Nothing special at all, it's just fried tofu topped with crackers, sweet chilli and peanuts.

Guinness Wings (RM23.90)

Expensive wings but totally worth it - coated with stout!

Pork Belly with Yam (RM23.90)

The gravy is too starchy, too much corn flour. Meat and yam is tender, but this entire dish is just lacking of flavour.

Claypot XO Noodles (RM18.90)

The dissatisfaction started when this dish arrived. This is their ever popular dish and it should be the best (apart from the LSF). However, the fish tasted a bit unfresh fishy, the broth was bland, there was definitely no XO sauce available in the soup. At least a shot of XO should be added prior to serving it - boiling the XO under heat will actually cause the XO taste to be gone.

So my friend signalled for the staff and he just lifted and put his hand in front of my friend's face and said "TUNGGU". My friend was shocked at the rudeness but chose to kept quiet. They could just be busy.. Man turns arounnd and said: "Apa you mau?" Oh... sounds like an entitlement to be rude when they are busy??
Friend: The XO noodles did not have XO in it, perhaps you could offer a shot of XO
Man: Itu macam punya, tak boleh bagi (It's like that, can't offer)
Friend: Can you get the boss to come over please?
All he could have done was to provide us with a small shot of XO to increase the flavours in the broth and story ends there
Lady boss came over and asked what happened.
Friend: The XO noodles did not have XO in it, perhaps you could offer a shot of XO
Lady boss: We fried the fish with XO, we don't put XO into our broth. It's like that one. We can't give you any XO.
Us: Huh? No wonder your broth is tasteless, and by the way the fish doesn't have wee bit of XO
Lady boss: It's like that one lor *walked off*
We were all so appalled at her rudeness!
If they had insisted that the recipe is like that - take it off our bill then??
Another question: Do they REALLY have XO in their recipe as claimed? Or it's only a gimmick?

Lou Shu Fun (RM12.90)

We complained on Facebook since the Franchise owner refused to deal with the problem. She immediately deleted the Facebook Page. This is so unprofessional of them.. Refuse to acknowledge the issue, don't allow consumers to voice their opinion. telling their customers off, and walk off just like that. This will be my last time dining here and I will stop recommending this place to anyone that I know. Money is better spent elsewhere where service is much better. 

Likes: Lou Shu Fun, Guinness wings
Dislikes: Xo Noodles don't have XO in it, rude service, lady boss thinks she is always right, walks off when the issue had not been resolved. Did not attempt to serve a new one / remove from the bill / resolve the issue by offering XO. Felt cheated by this establishment. 

Goon Wah
No 38, Jalan SS22/21
Damansara Jaya
Petaling Jaya
47400 Selangor
Malaysia
03.7732.3088

Goon Wah Menu, Reviews, Photos, Location and Info - Zomato

No comments:

Post a Comment